A hospital in Hebei Province failed to operate the whole equipment due to a sudden failure of the built-in X-ray tube of the CT machine, and the patient could not get an emergency diagnosis, so it was urgent to purchase a new CT tube for replacement. However, as the original supplier is in a sealed state, it cannot respond quickly. After we learned this, we immediately contacted the hospital and went to the epidemic front.

Under the coordination of production, logistics and after-sales emergency, the special service team drove there. At that time, the urban area under the jurisdiction of a hospital in Hebei Province was still in the closed control area. On the way, our service team shared the location with the hospital in real time and confirmed the arrival time for many times. The hospital also arranged to open a green channel for us at the expressway exit in an emergency, so that point-to-point pickup and delivery arrived completely.

Within 24 hours, the SMARTBEAM service team arrived successfully and immediately put into the replacement and repair of the ball tube. After overnight debugging and maintenance, ball tube replacement and firmware upgrade, the problem of self inspection and original failure of the whole machine was solved, and the hospital recognized it with professional and efficient services.

In the process of the race against time and linkage with the hospital, SMARTBEAM people actively fulfilled their corporate social responsibility with firm faith and strong action, racing against the clock, which fully reflects the spirit of SMARTBEAM people to face difficulties and strive for dedication. Just because of the concern for the masses and just to live up to the expectations of others, we just want to put the equipment into the anti epidemic fight as soon as possible to solve the problem at the first time. And let more people quickly enjoy life care and protect people's health with wisdom